This guide walks you through the full onboarding and ordering process, from initial application to your first delivery. The Active Pharm serves licensed healthcare providers and clinical facilities only. An active NPI and medical license are required for all orders.
To begin, register your clinic or telehealth practice through our online application. You will need:
Our compliance team reviews your credentials and issues a secure acceptance email within 24–48 hours. During this review, we verify your NPI, medical license, and practice details to ensure all requirements are met.
Once approved, you will receive login credentials for the provider store, where you can browse the full catalog and place orders.
After approval, you gain full access to the provider store, including:
All preparations are compounded in licensed 503A pharmacies, third-party verified for potency, sterility, and purity, and shipped ready to use.
Ordering is handled entirely through the online provider store. The process is designed to be fast and intuitive:
Orders are processed within 1–2 business days on most clinic orders. We offer two shipping options:
Please note: We do not ship to PO boxes. A valid street address is required for all orders. All sales are final. See our Terms & Conditions for full details.
Once onboarded, you will have access to dedicated account support, including:
If you have questions about onboarding or need help with your application, our team is ready to assist.