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Legal · Terms

Terms & Conditions

Effective June 14, 2025

Welcome to The Active Pharm. By using our website and purchasing our products, you agree to the terms outlined in this document. Please read them carefully.

01General

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Results may vary.

All peptides and formulations are sourced through FDA-registered 503A compounding pharmacies, licensed compounding labs, pharmacy-authorized fulfillment facilities, or licensed FDA manufacturers. All raw materials used in our formulations are tested to ensure ≥97% purity and are sourced exclusively through partners operating under strict quality standards.

Certificates of Analysis (COAs) and third-party testing documentation are available upon request.

02All Sales Are Final

All purchases made through our website are final and non-refundable. We do not accept returns, exchanges, or cancellations once an order has been placed, except:

  • Where required by law or
  • In cases of defective or damaged products (see Section 8: Returns & Refunds).

Refunds will not be issued for improper storage, handling, or failure to follow shipping instructions.

By completing a transaction, you acknowledge and agree to this All Sales Are Final policy.

03Age Restriction on Purchases

Individuals under the age of 21 are not eligible to purchase products from this website. By making a purchase, you confirm that you are at least 21 years old.

04Purchaser Qualifications

All products are intended strictly for professional use and are made available only to licensed healthcare providers or clinical staff under direct medical supervision.

By placing an order, the purchaser affirms that they:

  • Are a licensed medical provider, an authorized medical facility, or an entity operating under a provider's medical license.
  • Will comply with all applicable laws and regulations regarding their use.
  • Will not use the products for unauthorized or unlawful purposes.

The Active Pharm reserves the right to refuse sales to individuals or entities that do not meet these qualifications.

05Responsibility & Oversight

The purchaser accepts full responsibility for:

  • The appropriate handling, storage, administration, and use of purchased products in accordance with their medical licensure and any applicable internal protocols.
  • Any consequences resulting from improper handling.

The Active Pharm does not oversee or participate in clinical decision-making, dosing, or patient interactions.

The Active Pharm shall not be liable for any damages arising from misuse or mishandling of the products.

06Indemnification

The purchaser agrees to indemnify and hold harmless The Active Pharm, its affiliates, and employees from any claims, damages, liabilities, adverse effects, or legal actions arising from:

  • The use or misuse of purchased products.
  • Distribution of purchased products.
  • Any violations of laws or regulations in connection with product use.

07No Warranties

All products are sold "as is" without warranties of any kind or guarantee of specific results, including but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement of intellectual property rights

The Active Pharm disclaims any liability for damages resulting from the use of its products.

08Returns & Refunds

While all sales are final, exceptions apply to defective or damaged items:

  • Claims must be submitted within 24 hours of receiving the product.
  • The item must be unused and in its original packaging.
  • Contact us at info@theactivepharm.com to initiate a claim.

Refunds or replacements will be issued at the discretion of The Active Pharm following inspection of returned products.

Refunds will not be issued for improper storage, handling, or failure to follow shipping instructions.

09Compliance with Laws

The purchaser is responsible for ensuring that their use of The Active Pharm's products complies with:

  • Federal, state, and local laws

Purchasers found violating laws or regulations may have their accounts suspended or face further actions.

10Governing Law

These Terms and Conditions shall be construed in accordance with the laws of the State of Texas. The purchaser agrees that any suit, action or proceeding arising out of or relating to these Terms and Conditions or any judgment entered by any court in respect thereof exclusive jurisdiction and venue shall lie in the state courts of Harris County, Texas, and hereby waives federal jurisdiction of this matter, removal to federal court, and hereby (a) irrevocably accepts the exclusive personal jurisdiction of such courts for the purpose of any action, suit or proceeding arising out of or relating to these Terms and Conditions, (b) irrevocably waive, to the fullest extent permitted by law, any objection which it may now or hereafter have to the laying of venue of any action, suit or proceeding arising out of or relating to these Terms and Conditions or any judgment entered by any court in respect thereof brought in such courts, and (c) irrevocably waive any claim that any action, suit or proceeds brought in any such court has been brought in an inconvenient forum.

11Dispute Resolution

These Terms and Conditions are governed by the laws of the United States and the State of Texas. Any dispute, claim or controversy arising out of or relating to any interpretation, construction, performance or breach of these Terms and Conditions, shall be settled by arbitration to be held in Harris County, Texas in accordance with the rules then in effect of the American Arbitration Association. The decision of the arbitrator shall be final, conclusive and binding on the parties to the arbitration. Judgment may be entered on the arbitrator's decision in any court having jurisdiction.

12Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Updates will be:

  • Posted on this page with a revised effective date.
  • Effective immediately upon posting unless stated otherwise.

13Contact Information

For questions or concerns about these Terms, please contact:

info@theactivepharm.com
5900 Balcones Drive, #23991, Austin, TX, 78731
The Active Pharm The Active Pharm Est. 2024

The Science of Human Potential. A network of 503A compounding pharmacies serving clinicians who treat performance, longevity, and human potential as a clinical discipline.

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The Active Pharm provides compounded preparations through licensed 503A pharmacies pursuant to valid prescriptions issued by licensed medical professionals. Compounded preparations are not FDA-approved drugs and have not been evaluated by the FDA for safety, efficacy, or quality. These products are not intended to diagnose, treat, cure, or prevent any disease. All treatment decisions, including dosing, frequency, and patient selection, remain with the treating provider. All orders require a valid NPI and active medical license.