Privacy Policy

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Effective Date: June 14, 2025

The Active Pharm, LLC (“we,” “our,” or “us”) values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and purchase products online.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, billing/shipping address, phone number, and payment details.

• Account Information: Login credentials and order history.

• Technical Information: IP address, browser type, device information, and cookies.

• Usage Data: Pages visited, time spent on the site, and purchase behavior.

• Payment Information: We do not store or process your payment details directly. All transactions are securely handled by third-party payment processors in compliance with industry standards and security protocols. These providers may collect and process payment information in accordance with their own privacy policies.

• Automated Decision-Making & Personalization: We use AI-driven analytics and automated decision-making processes to personalize your experience on our website. These technologies analyze your interactions, preferences, and browsing behavior to tailor product recommendations, marketing content, and site functionality. You can manage personalization settings or opt out of targeted marketing by contacting us at info@theactivepharm.com.

We retain personal data for as long as necessary to fulfill the purposes described in this policy.

2. How We Use Your Information

We collect, process, and use your information to:

• Process Transactions: Facilitate orders,      verify payments, and deliver purchased products.
• Account Management: Maintain your login      credentials, preferences, and order history.
• Customer Support: Respond to inquiries,      resolve issues, and offer assistance.
• Marketing & Communications: Send      promotional updates, special offers, and service-related notifications      (you can opt out at any time).
• Website Improvement: Analyze site usage,      monitor performance, and enhance functionality for a better user      experience.
• Security & Fraud Prevention: Detect and      mitigate fraudulent transactions or unauthorized access.
• Legal Compliance: Adhere to applicable laws,      regulations, and enforce our terms of service.

3. Sharing Your Information

We value your privacy and do not sell your personal information. However, we may share your data with trusted third parties in the following circumstances:

• Payment Processors & Shipping Providers:     To securely process transactions and deliver orders.
• Affiliates & Service Providers: We work      with partners who assist in operating our business, including marketing,      analytics, and customer support. These providers may use your information      solely to perform services on our behalf and are contractually obligated      to protect your data.
• Marketing & Promotional Partners: In      some cases, we may share limited information (such as your email or      purchase preferences) with affiliates or third-party marketing partners,      who may send you offers and promotions. You can opt out of this at any      time.
• Legal Authorities: If required by law, we      may disclose personal information to comply with legal obligations or      protect our rights.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and ensure smooth operation. These technologies help us:

• Remember your preferences and login status     to provide a seamless browsing experience.
• Analyze website traffic and user behavior to      improve functionality and performance.
• Deliver personalized content and advertising     where applicable.

You can manage cookie settings through your browser preferences. Disabling cookies may affect certain features of the website.

5. Data Security

We use secure technologies and best practices to protect your data from unauthorized access or disclosure.

6. Your Rights and Choices

You may:

• Access or update your personal information

• Request deletion of your account, however data deletion requests may be subject to legal retention requirements

• Opt out of marketing emails at any time

• Request a copy of your personal data

To exercise any of these rights, contact us at info@theactivepharm.com.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from minors. In compliance with the Children’s Online Privacy Protection Act (COPPA), if we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete the data from our records.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@theactivepharm.comto request removal.

8. International Users

If you are accessing our website from outside the United States of America, you agree to the transfer and processing of your data in the United States of America, where privacy laws may differ.

9. Changes to This Privacy Policy

We may update this policy occasionally. Changes will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions about this policy or your data, please contact us:

Email: info@theactivepharm.com

Mailing Address: 5900 Balcones Drive,  #23991, Austin, TX, 78731